1. There is a dispute with liability start dates for a tenant in the property what do I do? Updated: Friday, 14th July 2017 Send a copy of the signed tenancy agreement to:       Email: sodc.co...
  2. Why was my direct debit recalled? Updated: Friday, 14th July 2017 This could have happened for a number of reasons: Not enough funds in your bank account Bank accoun...
  3. How do I report a change in my living arrangements for housing benefits and council tax support? Updated: Friday, 14th July 2017 To report a change in living arrangements please check the Benefits - household change webpage for i...
  4. What is Discretionary Housing Payment (DHP)? Updated: Friday, 14th July 2017 Discretionary Housing Payments (DHP) are additional payments to people who are in receipt of housing...
  5. What is Housing Benefit? Updated: Friday, 14th July 2017 Housing benefit is designed to support tenants on a low income to help towards meeting their rental ...
  6. If I rent from a private landlord, will you pay my full rent? Updated: Friday, 14th July 2017  If you're a private tenant renting property or a room from a private landlord and you're on a ...
  7. What is the complaints address? Updated: Friday, 14th July 2017 Please use the online complaints form by clicking on here.
  8. What are the online bank details needed for making an online payment of council tax? Updated: Monday, 12th March 2018 You can make council tax payments via online banking to: Sort Code: 20-01-25 Account Number: 439453...
  9. What is my current award of Housing Benefit? Updated: Friday, 14th July 2017 Please register/sign into MyAccount. Click 'Register' on the South Oxfordshire webpage and follow th...
  10. How do I apply for Local Housing Allowance (LHA)? Updated: Friday, 14th July 2017 You can apply for local housing allowance online. To apply for local housing allowance you will need...