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Please be aware this is a Council Tax and Benefits Help site only. Updated: Tuesday, 16th November 2021 If you are looking for help on any other service please go to the council website.

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I have moved into a property and want to register for council tax but it is a new build, what do I do? Updated: Friday, 14th July 2017 Please notify the council of your new address online by clicking on Change of Address and follo... Council tax and benefits Council tax
How do I apply for single person discount on my council tax? Updated: Friday, 14th July 2017 To apply for single person discount you will need to fill in the online form. Please click 'Ap... Council tax and benefits Council tax
Where do I find my council tax account number? Updated: Friday, 14th July 2017 You will find your account number on your bill. Council tax and benefits Council tax
Can I tell you about my change of address via self service? Updated: Friday, 14th July 2017 Yes, you are able to tell the council about a change of address online using the self serve moves fo... Council tax and benefits Council tax
How do I send in evidence or supporting documents for my housing benefit claim? Updated: Friday, 14th July 2017 You can send evidence or supporting documents for housing benefit claims by: • Post: Sout... Council tax and benefits Housing Benefits
I've just checked my bank statement and there are no debits for February & March, why is this? Updated: Friday, 14th July 2017 Please register/sign into your online account. This allows you to manage your council tax account an... Council tax and benefits Council tax
How much benefits can I get? Updated: Friday, 14th July 2017 The best way to determine how much benefit you may receive please follow the link to the benefits ca... Council tax and benefits Housing Benefits
How do I apply for Discretionary Housing Payment (DHP)? Updated: Friday, 14th July 2017 We will accept applications from the tenant, their representative or the landlord. Applications for ... Council tax and benefits Housing Benefits
When is my council tax due? Updated: Friday, 14th July 2017 Please register/sign into your online account. This allows you to manage your council tax account an... Council tax and benefits Council tax
Why was my direct debit recalled? Updated: Friday, 14th July 2017 This could have happened for a number of reasons: Not enough funds in your bank account Bank accoun... Council tax and benefits Council tax